Auto Tranpsport Testimonial

Auto Transport Review 1

Picked my car up fast after the first company fell through. No communication after that until I forced myself on them. Late response to e-mail, didn't answer their phone... miserable waiting to find out where my car was.

(Tues) Finally found out the car was in washington, was told the driver was new, he got lost, will call tomorrow,should be able to deliver. (Wed)..didn't call, I called.. was told car would be deliverd on thursday. Said driver would call between 7 & 8 am. Called on thursday at 10:00 by "customer relations". Was told my car was damaged (sunroof) in seattle and they would fix it. Couldn't get the parts until tuesday, would deliver on wed. I was in shock... my "perfect" lexus was now damaged... the guy at the transport company (Northwest Auto Relocation) didn't seem to care much at all.. oh yeah, apologized for wrecking my car but had the opinion of.."hey, it's just a car"!!! He said that the "Sunroof had been scratched". I was concerned that my car was not going to be repaired by a Lexus dealer.. he implied he couldn't afford that. I called Express to complain.. got no where... they didn't care either (no ownership)

Got a call tuesday by some other guy ( a third party)... he told me he was paid to deleiver and he would deliver the car tomorrow. Said he would call..about 7 am..

No call until I again called ... said he was having logistics problems.. said he couldn't deliver until later in the day... got info that his daughter was going to DRIVE MY CAR and he would follow... grrrrrrrrrrrrrrrrrrrr

I called Express.. they called the guy and told him not to drive my car.. told him to haul it (after all that is what I paid for).. they drove my car quite a bit when they were suppose to be hauling it.

Got a call later in the day...was told that the car would be hauled later that day... again, that didn't happen.

Finally...after 4 phone calls on friday, after being lied to numerous times, my car finally showed up.

Two days later, I have my car at the garage getting inspected by my mechanic... he states, "this car has been painted recently..." the roof!!! Upon further inspection I find hunks of glass in the inside of my car, paint overspray on the top molding, grinding dust in the sun roof recesses.. I start the heater and get a face full of dust...

I called the guy at Northwest Auto Relocation, I called Express auto...get blown off by both..

After all... It is "just a car"!!!!!!!!!!

These guys lied to me and didn't have to %$#@s to own up to it..

I'm sure there is more to the story but, enough for now. I am very dissastified with Express Auto Transport... they take your money but there is no ownershp if you have a problem...I told them I would write this opinion.. they didn'tt care

I would avoid if I were you.

Auto Tranport Review 2

Like the previous reviewer, I chose Express Auto Transporter because of the great epinion reviews they've had. I am not sure what went wrong but the service I received is nothing close to the exceptional reviews described here. Express Auto transporter was certainly not the cheapest auto transporter but I thought it would be worth it since it's reliable. I've found the service to be sloppy, unprofessional, and unreliable, The company does not follow up on your order and does not call you to inform you when your car will be picked up until last minute. The driver is unprofessional. After calling me 10 times at 7:30am for directions, he still got lost and I had to drive my car to meet him somewhere and take a cab back. So much for door to door service (at least he paid for the cab fare). My car is estimated to be at the destination by now but it's still "in transport" after 13 days for a cross country move. I had to call Express Auto several times about my car's transport status and all they said is that "they left a message for the driver." How unprofessional and unreliable! Eventually, I found an invoice for my car given to me by the actual carrier and had to contact them many times myself to figure out what is wrong with my car. It turns out that Express Auto is just a transport broker and they use various auto transporters to perform the service and have no way to track your way timely for you.

It took them 19 days to transport my car from SF to Washington DC due to poor planning. That is beyond their 10-14 days window. In my opinion, they do not provide "express" service as they claim and Express Auto does not take responsibility for tracking their transport. I certainly didn't have a piece of mind for the last few days because no one can tell me what's going on with my car.

Bottom line: don't overpay for this unprofessional service! It's fine to pay for quality, trustworthy service
which Express Auto is not.